inspectiv - Senior Strategic Account Manager
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Requirements
• Experience managing and growing a portfolio of strategic or enterprise accounts in a SaaS or services environment • Proven experience managing a multi-million dollar book of business (multi-million ARR or MRR responsibility) • Strong commercial instincts, with a track record of driving retention and expansion within existing accounts • Ability to build credibility and relationships with VP and C-level stakeholders • Experience navigating complex, multi-stakeholder organizations and driving alignment across teams • Excellent communication and presentation skills, including executive-level conversations • Ability to think strategically about account growth while also executing tactically • Comfort leveraging AI tools to improve productivity, account insights, and decision-making • Highly proactive, with a strong sense of ownership and accountability • Experience partnering with Customer Success or delivery teams in a shared-account model • Experience in cybersecurity, application security, or working with security teams • Background in account management, enterprise sales, or strategic partnerships • Experience working in environments that combine software and services
Responsibilities
• Own a portfolio of Inspectiv’s most strategic customer accounts, with responsibility for retention and expansion • Act as the primary commercial owner of your accounts, including renewals, pricing strategy, and expansion opportunities • Build and maintain strong, multi-threaded relationships across customer organizations, including security, engineering, and executive stakeholders • Partner closely with Customer Success to ensure strong delivery, customer satisfaction, and alignment on account strategy • Work directly with Inspectiv leadership on key accounts, including executive alignment, escalation management, and strategic planning • Develop and execute account plans that drive increased usage, retention, and expansion • Lead executive business reviews and strategic conversations to align on outcomes, priorities, and future opportunities • Identify and proactively mitigate churn risk through strong relationship management and clear value articulation • Coordinate internally across product, triage, and delivery teams to ensure successful execution and customer outcomes • Leverage AI tools and data to improve account insights, identify growth opportunities, and increase efficiency in account management • Travel as needed to build deeper relationships with key customers
Benefits
• Competitive base salary + variable compensation tied to retention and account growth • Meaningful equity participation • Experienced leadership team and growth opportunities • Company-sponsored health care, vision, and dental care for you and your dependents • $1,000 Home office set-up reimbursement • Monthly Wellness & Electronics Reimbursement • Remote-first culture, flexible work schedules, and annual company conferences/team bonding events! • Compensation - $130,000–$145,000 base + variable compensation; OTE $185,000–$210,000 + Equity
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