bhg-inc - BHG Financial - Senior Telecom Engineer - Contact Center and Voice Platforms

Remote - Asia-Pacific *$25k - $25k1mo ago

Remote Senior NA Telecommunications Senior Software Engineer Customer Success Engineer JavaScript Salesforce Cross-functional Collaboration REST Documentation

Requirements

• RingCentral APIs • NICE CXone APIs and IVR development (Studio/Designer) • Salesforce integrations, including strong SOQL expertise • Advanced experience designing and supporting IVRs, including: • New IVR implementations • Enhancements to existing call flows • Call flow optimization and analytics‑driven improvements • Strong working knowledge of JavaScript for IVR scripting and business logic. • Solid understanding of: • Call routing strategies • Contact center and customer experience best practices • Experience operating in enterprise or high‑availability environments. • Strong troubleshooting, analytical, and problem‑solving skills. • Ability to operate independently and own solutions end‑to‑end. • Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration. • Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future. • Life at BHG Financial

Responsibilities

• Serve as a subject‑matter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration. • Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including: • Custom REST/API development • SOQL‑based data access and automation • Event‑driven and real‑time integration patterns • Design, implement, and enhance IVR solutions, including: • Net‑new IVR builds • Enhancements to existing IVRs • Advanced JavaScript‑based scripting within NICE CXone Studio/Designer • Continuously optimize IVR and call flows to improve: • Call containment • Self‑service adoption • Customer experience and operational efficiency • Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys. • Partner closely with: • Business stakeholders • Salesforce administrators and developers • Application, infrastructure, and operations teams • Lead platform enhancements, upgrades, and migrations, ensuring minimal service disruption. • Produce and maintain technical documentation, architecture diagrams, and operational runbooks. • Provide technical guidance and mentorship to junior engineers and service desk teams as needed.

Benefits

• We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include: • Medical/Rx/Dental/Vision coverage for employees and their eligible family members • Competitive PTO and vacation policies • 1 Friday off each month for Wellness Weekends • Company 401(k) plan with employer contributions after one year • Company-sponsored training and certification opportunities • Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses • Ongoing volunteer opportunities to give back to the community through our BHG Cares program • If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!