Customer.io - Revenue Manager
Requirements
• 5–7 years of revenue accounting experience, including ownership of a month-end close • Comfortable running the revenue close autonomously once ramped, across subscription and consumption/usage-based models • Solid working knowledge of ASC 606 concepts (variable consideration, SSP, contract modifications) — enough to flag issues and know when to escalate • Experience partnering with Legal, Rev Ops, and Deal Desk on contract and deal review • A track record of tightening or building revenue processes in a growing environment • Metronome, Stripe Billing, or NetSuite experience is a plus • Comfortable using AI tools to speed up rev rec entries, reconciliations, and reporting
Responsibilities
• Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation. • Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve. • Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller. • Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures. • Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit. • Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.
Benefits
• We believe in transparency. Starting salary for this role is $99k–$139k USD depending on location and experience, and subject to market rate adjustment. • $99k–$139k USD • We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave, unlimited PTO • Zone 1: $119k–$139k • Zone 2: $109k–$128k • Zone 3: $99k–$116k • Our Process • No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • 30-minute video call with Recruiter • 30-minute video call with Hiring Manager • 30-minute cross-functional conversation with a Rev Ops team member • Take-home case, followed by a 60-minute case review with members of the team • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected]. • Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
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