firecrawl - Growth Engineer, Support Engineering
Requirements
• You're a strong full-stack engineer who's worked on growth or PLG products • You've personally owned a conversion, activation, or funnel metric, and moved it, not just shipped features someone else measured • You think like a scientist: hypothesis, experiment, measure, iterate. You've run real A/B tests you can talk about, including what you learned when they didn't go as planned • You've worked on developer-facing products (SDKs, playgrounds, docs surfaces, APIs) and understand how developers actually adopt tools • You have a track record of staying with your work long enough to see it through. We look for real tenure, not a trail of short stints • You move fast and close the loop. You'd rather ship, measure, and iterate than perfect on paper • Bonus if you've shipped in-product growth surfaces at a dev-tools or SaaS company (onboarding, activation, upgrade flows, in-product guidance) or built conversion pages that measurably moved signup • Bonus for experience with our stack (Next.js, React, Tailwind, TypeScript, Vercel, PostgreSQL, and the Anthropic Claude API) or for having built with LLMs in production: prompt engineering, tool use, inference pipelines • What We're NOT Looking For • A growth marketer. This is an engineering role that writes production code • A backend engineer with no interest in the product surface or the metrics • Someone who's only ever shipped features without owning an outcome • A pattern of short stints. We want someone who commits • We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings, but this role probably isn't for you.
Responsibilities
• Build the internal tools and automations that make support fast, accurate, and scalable • Ship AI-assisted support workflows that deflect, triage, and resolve issues faster • Fix problems at the source: ship product and DX improvements that stop tickets before they happen • Turn recurring support pain into engineering solutions the whole team relies on • Work close to real developer problems and close the loop between support and product
Benefits
• Available to all employees • Salary that makes sense: $235,000–$260,000 USD/year (SF) / $217,000–$233,000 CAD/year (Toronto), based on impact, not tenure • Own a piece: Gain competitive equity in what you're helping build • Generous PTO: 15 days mandatory, anything after 24 days, just ask (holidays excluded). Take the time you need to recharge • Parental leave: 12 weeks fully paid, for all parents • Wellness stipend: $100 USD/month for the gym, therapy, massages, or whatever keeps you human • Learning & Development: Expense up to $1,000 USD/year toward anything that helps you grow professionally • Team offsites: A change of scenery, minus the trust falls • Sabbatical: 3 paid months off after 4 years, do something fun and new • Available to US-based full-time employees • Full coverage, no red tape: Medical, dental, and vision (100% for employees, 50% for partner and kids). No weird loopholes, just care that works • Life & Disability insurance: Employer-paid basic life and AD&D, short-term disability, and long-term disability. Coverage for life's curveballs • Virtual care and a health guide: Teladoc for the couch doctor visit, plus Rightway to answer coverage questions and fight billing errors for you • Mental health: Talkspace, therapy and psychiatry on your schedule • Fertility and family building: Carrot, covering you and your partner • EAP: Free confidential counseling, legal and financial consults, and online will prep through Guardian • 401(k) plan: Retirement might be a ways off, but future-you will thank you • Pre-tax benefits: HSA, FSA, and commuter benefits to help your wallet out a bit • Supplemental options: Extra life and AD&D, accident, critical illness, hospital indemnity, plus pet, legal, and identity protection through MetLife • Available to Canada-based full-time employees • Full coverage, no red tape: Extended health, dental, and vision through Manulife (Diamond, the top tier), 100% employer-paid for you, your partner, and your kids • Life & Disability insurance: Employer-paid life, AD&D, short-term disability, and long-term disability. Coverage for life's curveballs • Virtual care: Dialogue Premium, so you can see a doctor or nurse from your couch, any hour • Mental health: Talkspace Elite, therapy and psychiatry on your schedule • Retirement: Group RRSP through Wealthsimple, so future-you can thank you • Available to SF-based employees • SF HQ perks: Snacks, drinks, team lunches, intense ping pong, and peak startup energy • E-Bike transportation: A loaner electric bike to get you around the city, on us • Available to Toronto-based employees • Toronto Hub perks: Snacks, drinks, team lunches, glass-walled views down University Avenue, and a home base steps from Union Station • Transit, covered: A PRESTO card loaded for GO Transit, subway, and streetcar, plus station parking if you drive to the train. Winter-proof, on us
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