ezCater, Inc - Onboarding Specialist (Remote)
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Requirements
• Devoted to details: There are many moving pieces and you’ll need to keep track of them all. • A confident communicator: You’ll need to be comfortable explaining our processes, standards, and timelines to our restaurant partners and prospects. • A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead. • Hungry for change: If something isn’t working, we fix it. And then we fix it again. • A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. • Tech-knowledgeable: You have experience with technical services and platforms (Hubspot is a plus). • Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations. • Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on delegated performance objectives. • A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties. • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Responsibilities
• Synthesize Information: You’ll work to onboard new and existing catering partners using our partner-facing Guided Onboarding tool as well as other automation tooling to translate data points into Freedom to create stores. • Prioritize: You’ll juggle multiple work streams along with competing stakeholder priorities and SLAs. • Uphold: We have onboarding requirements that are proven to set our partners up for success. We’ll need you to be well versed and comfortable with explaining “the why” behind the requirements and upholding them, both internally and externally. • Communicate: You’ll work with restaurant partners directly; from those who want to expand their footprint on our Marketplace to new partners who are eager to join. You’ll need to go beyond helpful to make every catering partner’s experience easy and efficient. • Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help in improving our process and tools. • Make an Impact: You’ll make an immediate impact on our company goals and will be an essential part of the success of thousands of restaurant partners. • Identify, test, and support the implementation of process improvements in our team tools. • Get Scrappy: You’ll be at the forefront of the testing & implementation of new processes and we’ll need you to be nimble, solution-oriented, and vocal with feedback.
Benefits
• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). • ezCater does not sponsor applicants for work visas or legal permanent residence. • What You’ll Get from Us: • You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. • Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
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