onebrief - Customer Success Engineer, Battle Road
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Requirements
• Experience presenting or teaching technical concepts to large groups • Experience in modeling, simulation, game engines, or defense-related systems • Notice to Third Party Recruitment Agencies • Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
Responsibilities
• You will operate at the tip of the spear between technology and mission execution. • Deploy AtomEngine into live military training environments, including classified and air-gapped systems • Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements • Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences • Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust • Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works • Lead or support training sessions, workshops, and instructional blocks as adoption scales • Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism • Translate real-world friction into actionable feedback for Product and Engineering • Improve documentation and repeatability so deployments scale over time • Travel up to 50%. • WHAT MAKES THIS ROLE DIFFERENT • You will operate in rooms where decisions matter • You will help replace legacy systems that have been in place for decades • You will represent Battle Road directly in front of officers, colonels, and generals • You will see your work applied in real-world training environments • WHAT WE LOOK FOR • 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development • Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems • Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, GDScript, or similar) • Strong systems thinking and understanding of modular, maintainable software design • Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments • Willingness and ability to travel up to 50% • Self-directed and effective in fast-moving, ambiguous environments • Active Secret or Top Secret security clearance
Benefits
• Customer Success Engineer$150K – $185K • Offers Equity • Equity: Share in the company's success. • Equity • Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO.(*note that some roles are in-person, on-site with customers) • Flexible Work Environment • Comprehensive Health Coverage: Health, dental, vision, and life insurance. • Comprehensive Health Coverage • Retirement Plan: 401(k) plan with company match to secure your future. • Retirement Plan • Parental Leave: 8 weeks at 100% regardless of state. • Parental Leave • Company Retreats: Annual company summit trips. • Company Retreats • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • This role requires active security clearance. • NO, I currently do not hold active security clearance. • YES, I currently hold an active security clearance. • Travel can range from 1 week to 3 weeks at a time. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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