Nortal - (1607) AI Engineer & Support Lead
Requirements
• Bachelor's Degree in Computer Science, Engineering, or a related field. • Hands-on AI engineering: building LLM-powered applications, agents, and RAG/knowledge-base systems; comfort with prompt design, tool/function calling, and API integration. • Power user of Claude Code (or equivalent agentic coding tools) for real, shipped work — not just experimentation. • Strong general engineering: Python and/or JavaScript/TypeScript, REST APIs, working with cloud services and webhooks. • Experience building and operating Slack apps/bots (Slack API, event subscriptions, bot deployment). • Excellent project management and communication — able to be the calm, organized front door for users while also going deep technically. • Proven ability to work independently, prioritize a mixed queue (support + build), and document as you go. • Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. • How the process works • We review your profile and add it to our talent database. • We reach out for an interview to learn about your experience and share more about what we're looking for. • When a role opens that fits, we contact you to start the process. Because we already know you, it moves faster. • No intermediaries. You deal with us directly. • For over 25 years, we've built the systems that global enterprises and public institutions run on. Today, that means using AI and data to help organizations make better decisions, not just build what they asked for. • We believe good solutions don't have to be complicated. That's why our clients trust us with the initiatives that matter most. • Real ownership, real impact, no micromanagement. If that's what you're after, apply now. 👇 • By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy. (https://nortal.com/recruitment-and-hiring-privacy-statement/) • By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.
Responsibilities
• Be the go-to support owner for our AI platforms (Langdock, Gemini, and internal tools), from onboarding and troubleshooting to vendor escalations. • Monitor platform health and adoption, and keep runbooks and documentation current. • Build custom integrations, Slackbots, and agents that connect our AI tools to internal content and workflows. • Make sure what you build is reliable in production, with monitoring and evaluation built in. • Manage incoming AI use-case requests: scope, prioritize, and route each one to the right tool, and keep stakeholders updated along the way.
Benefits
• Full remote work, with coworking spaces across LATAM if you want to meet the team in person. • Paid time off under your country's rules, at full salary. • National holidays. • Sick leave, no stress attached. • A yearly refundable credit. Spend it on anything related to your health and well-being. • A day off for your birthday.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT