TTEC Digital - Conversational AI Designer
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Requirements
• 5+ years of experience in conversational design, ideally in fast-paced environments • Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework • Familiarity with Gen AI design (prompt engineering, chaining, etc) • Strong grasp of NLP fundamentals and machine learning concepts • Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work • Ability to work independently with minimal guidance • Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment • Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams • Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience • Master’s degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university • Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment. • Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation, and aligning vision • $125,000 - $145,000 a year • Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. • This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. • Benefits available to eligible employees include the following: • Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off. • This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
Responsibilities
• Design and develop conversational AI solutions using Google CCAI. • Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI. • Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI. • Create and promote conversation design best practice standards, reusable design patterns, and processes. • Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences. • Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions. • Participate in playback sessions, QA reviews, and go-live support • Analyze data to identify trends and optimize conversational performance • Support ongoing monitoring and iterative improvements of deployed AI products • Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience
Benefits
• Equity options mentioned as part of the benefits package. • Paid Time Off (PTO) is included in the compensation offerings. • Insurance coverage provided to employees. • Remote work options offered for eligible positions within TTEC Digital's organization.
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