AIP Publishing - Senior Support Solutions Specialist
Requirements
• 8–10+ years of experience in technical support, service delivery, or systems administration. • Proven ability to diagnose and resolve complex issues across platforms, devices, networks, and identity systems. • Demonstrated experience administering Microsoft 365 (Azure AD/Entra ID, Teams, Exchange Online, SharePoint, security and compliance configurations). • Experience administering Jira, including workflow design, project configuration, permissions, and automation is preferred. • Experience with DocuSign configuration and administration is preferred. • Strong understanding of platform governance, security fundamentals, and best operational practices. • Exceptional communication, interpersonal, and user-engagement skills; ability to translate technical concepts for non-technical audiences. • Strong analytical, troubleshooting, and problem-solving capabilities with a high sense of ownership and accountability. • Ability to work independently, manage competing priorities, and maintain professionalism in high-pressure situations. • Curiosity, continuous learning mindset, and interest in relevant certifications (e.g., Microsoft 365 Administrator, Jira Administrator). • Our excellent total rewards package includes: • A remote workforce with staff based in NY, NJ, CT, MD, VA, PA, MA, RI, or Washington, DC, who meet in person for collaboration, training, strategic planning — and fun! • Generous paid time off and paid sick and safe leave • Flexible Work Schedule • Competitive medical, dental and vision benefits • Exceptional retirement benefits • Monthly remote stipend • Training and Tuition assistance • Employee Assistance Program
Benefits
• $85,000 - $95,000 • $85,000 - $95,000 • At AIPP, we offer competitive compensation based on the role, experience, and other relevant factors. Under the New York Convenience Rule, all employees, regardless of their residence in other states, will be taxed at the New York State tax rate. Employees may also have additional state-specific tax obligations depending on where they live. • A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, fair research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. • Commitment to Non-Discrimination • All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. • https://publishing.aip.org/privacy/
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