3Cloud - Senior Modern Workplace Engineer

• Experience: 6+ years in IT, with 3+ years focused on Microsoft 365 and/or endpoint management. Demonstrated experience supporting production environments, handling escalations, and executing project work with minimal supervision. • Microsoft 365 / Endpoint Expertise: Strong hands-on administration experience with Microsoft 365 and Intune, including Entra ID, Conditional Access fundamentals, Intune device/app management, and M365 service operations (service health, incident management, and change control). Working knowledge of Exchange Online, Teams, SharePoint/OneDrive administration and common end-user issues. • Microsoft 365 / Endpoint Expertise: • Modern Endpoint Management: Experience managing Windows (primary), and familiarity with macOS, iOS/iPadOS, and Android at scale. Hands-on work with Autopilot, configuration profiles, compliance policies, app packaging/deployment (Win32, LOB, store apps), and patch/update strategies (Windows Update for Business). Experience with troubleshooting enrollment and policy/app conflicts. • Modern Endpoint Management: • Security & Compliance Knowledge: Practical experience implementing or supporting endpoint security controls (Defender for Endpoint, Intune endpoint security, BitLocker, ASR) and understanding of Zero Trust concepts (identity/device conditional access, least privilege). Ability to support audit requests and remediation activities in regulated environments. • Security & Compliance Knowledge: • Automation & Scripting: Working PowerShell skills and familiarity with Microsoft Graph for reporting, bulk changes, and operational automation. Ability to read/modify scripts, troubleshoot failures, and follow secure coding practices. • Automation & Scripting: • Soft Skills: Strong troubleshooting mindset, attention to detail, and clear written/verbal communication. Ability to document work thoroughly, collaborate across time zones, and manage multiple tickets/tasks while meeting SLAs. • Certifications: Microsoft certifications are preferred.  Examples: MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), SC-300 (Identity and Access Administrator). • Certifications: • MD-102 (Endpoint Administrator) • MS-102 (Microsoft 365 Administrator) • SC-300 (Identity and Access Administrator) • Advanced Troubleshooting & Platform Experience: Experience supporting hybrid identity and device environments (on-prem AD, Entra ID, Microsoft 365), including device registration (Entra join/hybrid join), SSO issues, and authentication troubleshooting. Exposure to logging/monitoring tools (e.g., Azure Monitor/Log Analytics) is a plus. • Advanced Troubleshooting & Platform Experience: • Endpoint Ecosystem Familiarity: Familiarity with third-party endpoint/security tooling (e.g., Jamf, Workspace ONE, Ivanti, Okta, Duo, CrowdStrike) and how it integrates with Microsoft 365 and Intune environments. • Endpoint Ecosystem Familiarity: • ITSM / Operations: Experience working within ITIL-aligned processes, including incident/problem management, change management, and using tools such as ServiceNow or similar ticketing platforms. • ITSM / Operations: • Consulting / Microsoft Partner Experience: Prior consulting experience is a plus, particularly supporting delivery teams with implementation work, documentation, and support transition for M365/Intune engagements. • Consulting / Microsoft Partner Experience: • Full-time employment • 📌 Remote in Philippines • Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. • At this time, we cannot sponsor applicants for work visas.