• Strong networking fundamentals (LAN/WAN, TCP/IP, VLANs, routing, switching, DHCP, DNS, Wi-Fi), hands-on Cisco Meraki (MX/MS/MR) troubleshooting, and working knowledge of Azure networking (VPN, Point-to-Site, VNets, NSGs).
• Proven experience as the technical point of contact for a network vendor or managed service provider, owning incidents, planned changes, ISP issues and site deployments from investigation through validation.
• Hands-on, on-site support of busy multi-site environments such as offices, retail, hospitality or clinics, built on a grounding in IT operations.
• Administration of Microsoft 365, Entra ID (Conditional Access, SSO, Enterprise Applications) and Intune across Windows, macOS and iOS, with working knowledge of Defender XDR.
• PowerShell scripting for administration and repeatable operations, and confident use of AI to draft scripts, document incidents and speed up diagnosis, with clear judgement on where hands-on verification is needed.
• Clear documentation and communication: you can explain a technical issue to a clinic lead or a non-technical leader, and hold your ground with a vendor.
• Clinic or venue AV systems (Sonos amplifiers, Soundtrack, Dante audio, meeting-room displays and NUCs), including coordinating AV vendor access for testing and handover.
• Microsoft Graph or API experience for workflow and operational automation.
• New office or site launches in a fast-scaling company, from build to first day of business.
• Experience migrating between platforms or bringing outsourced services in-house.