uforce - Senior/Staff SRE
Requirements
• Significant hands-on experience operating production infrastructure or services in SRE, platform engineering, or infrastructure engineering. • Experience building and maintaining infrastructure as code with Terraform or a comparable tool, including safe practices for testing and applying changes. • Practical experience with Kubernetes, virtual-machine platforms, or both; an understanding of deployment and upgrade challenges in constrained environments. • Experience designing or operating observability systems for metrics, logs, alerts, and dashboards, including environments that cannot rely on SaaS services. • Ability to design safe release, upgrade, and rollback workflows and to make them usable through clear operational documentation. • Strong incident-response skills: you can investigate ambiguous symptoms, prioritize checks, coordinate with stakeholders, and follow through on corrective actions. • Clear written and verbal communication, especially when explaining technical risks, procedures, and trade-offs to engineering and operations partners. • A practical, ownership-oriented approach to reliability: you improve the system and close the loop from incident to prevention. • Experience with air-gapped, on-premises, or strongly segmented enterprise or defense environments. • Experience supporting deployments operated by customer IT teams, third-party operations teams, or managed service providers. • Familiarity with enterprise identity integrations such as Active Directory, LDAP, or SSO, as well as secrets management and auditability. • Experience defining service-level objectives and improving reliability through incident reviews and measurable follow-up. • Familiarity with security or compliance constraints and how to balance them with safe, supportable operations. • WHAT SUCCESS LOOKS LIKE • Standard environment setup and refresh becomes faster and more repeatable, with a path to completing common footprints in less than a day. • Upgrade and rollback procedures are validated, well documented, and executable by partner operations teams with limited SRE support. • New deployments have usable dashboards and actionable alerts quickly, supported by reusable configuration and runbooks. • Customer and partner operations teams resolve more routine issues independently, while recurring incidents lead to durable engineering improvements. • The nature of combat has changed. • Tomorrow’s battlefield success depends on autonomy, speed, and adaptability. • And UFORCE is ready.
Responsibilities
• Build and improve deployment and maintenance automation for on-premises environments, including infrastructure as code, packaging, environment validation, and preflight checks. • Make releases and upgrades work reliably in offline or restricted-network settings: manage artifacts and versioning, define validation gates, and document staged rollout and rollback procedures. • Develop repeatable deployment patterns for VM-based, Kubernetes-based, and mixed environments, and document when and how to handle deviations. • Establish and maintain an observability baseline for constrained environments, including useful metrics, logs, alerts, and dashboards. Make alerts actionable and link them to clear runbooks. • Define and operationalize service-level objectives and change-safety practices such as smoke tests, rollout checks, and rollback-first procedures. • Respond to incidents across deployed environments, coordinate diagnosis and communication, and turn lessons learned into improvements to automation, monitoring, and operations. • Create and maintain operational playbooks, troubleshooting guides, escalation paths, and maintenance workflows for customer IT and partner operations teams. • Partner with engineering and security teams to identify operational risks early and ensure new platform capabilities are ready to deploy and support. • Coach teammates on practical reliability habits, including debugging, alert quality, incident follow-through, and documentation.
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