Counterpart - Associate Claims Manager - Dental/Medical
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Requirements
• At least 5 years of professional experience, with at least 2 years of experience litigating or managing dental professional liability or medical professional liability claims. Previous carrier experience is a plus. • Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred. • Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire. • Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed. • High level of personal initiative and leadership skills. • Exceptional time management, problem solving and organizational skills. • Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus. • Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution. • Strong communication skills, both verbal and written. • Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).
Responsibilities
• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you. • Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution. • Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters). • Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards. • Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you. • Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments. • Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems. • Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision. • Eric Marler, Head of Claims: An industry veteran, Eric has more than 20 years of experience working with or for insurers offering management liability solutions. He is a licensed attorney who began his career in private practice before transitioning in-house. Prior to joining Counterpart, Eric held leadership roles at Great American Insurance Group and The Hanover Insurance Group. • Katherine Dowling, Claims Manager: Katherine is a licensed attorney, mediator and adjuster with over a decade of experience handling professional liability and management liability litigation and claims. Katherine practiced law for several years with two of Atlanta’s largest insurance defense firms prior to joining a wholesale specialty insurance carrier where she managed complex Professional Liability and Commercial General Liability claims. • Dan Dubick, Claims Manager: Dan has worked across the insurance claims industry, including medical professional liability with MAG Mutual and Fortress Insurance and automobile liability with State Farm. A licensed attorney and mediator, he has held roles spanning legal practice and claims management. • Tobias Schuler, Head of Data Analytics: After becoming a Fellow of the Casualty Actuarial Society and working as a consultant actuary at EY for several years, Tobias went on to drive the actuarial data & systems teams at QBE. He further leveraged his deep insurance and technical expertise at Munich Re Digital Partners in North America, where he headed data and analytics and oversaw the data infrastructure behind some of their largest programs. • Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California. • Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Openminded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.
Benefits
• Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan. • Stock Options: • Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members. • Health, Dental, and Vision Coverage • 100% of your monthly contributions • 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement. • 401(k) Retirement Plan • Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee’s child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay. • Parental Leave • Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it. • Unlimited Vacation • Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year. • Work from Anywhere • $300 allowance to set up your home office • Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.) • Wellness stipend • Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests. • Book stipend • Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise. • Professional Development Reimbursement • No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones. • No working birthdays • Take your birthday off • Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart. • Charitable Contribution Matching • COUNTERPART'S VALUES • Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others. • Conjoin Expectations • Speak Boldly & Honestly - the only failure is not learning from mistakes. Don’t cheat yourself and your colleagues of the feedback needed when expectations aren’t being met. • Speak Boldly & Honestly • Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal. • Be Entrepreneurial • Practice Omotenashi (“selfless hospitality”) - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected. • Practice Omotenashi • Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there. • Hold Nothing As Sacred • Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life. • Prioritize Wellness • Our estimated pay range for this role is $120,000 to $160,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience. • We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
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