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PerfectServe - Billing Associate - US Remote

Remote$540k - $660k2d ago

Remote Junior NA Software Associate Excel Contract Review Reporting NetSuite SAP Salesforce Zendesk

Requirements

• 3+ years of billing or related experience. • Strong Excel skills, including PivotTables, VLOOKUP, and XLOOKUP. • Ability to interpret contracts and manage complex billing requirements. • Strong critical-thinking, problem-solving, and independent decision-making skills. • Tech-savvy with the ability to learn and navigate multiple systems. • Excellent attention to detail, organization, and multitasking skills. • Strong customer service and communication skills. • Proactive, self-motivated, and comfortable working independently or with a team. • Willingness to learn and use AI tools in daily workflows. • SaaS or subscription-based billing experience. • NetSuite experience highly preferred, or familiarity with similar platforms such as Sage Intacct, Microsoft Dynamics 365, SAP, Zuora, or Chargebee. • Experience with Salesforce and Zendesk. • Associate degree or higher. • Technical support experience may be considered, particularly with strong troubleshooting, analytical, and software navigation skills.

Responsibilities

• Manage customer billing, invoicing, and new account setup. • Review contracts to ensure accurate billing. • Research billing discrepancies, resolve customer inquiries, and process credits. • Respond to billing and finance requests through Zendesk or similar platforms. • Prepare monthly billing reports using Excel and AI tools. • Identify opportunities to improve billing processes and efficiency. • Support special projects and annual audits as needed.

Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities • PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.