BillionToOne - Client Services Associate I - Spanish, Prenatal (Temporary)

Remote - USA *$60k - $60k1w ago

In Office Junior NA Diagnostics Higher Education Associate Schedule Management Salesforce Zendesk Documentation Outreach Reporting

Requirements

• Prior client-facing experience in customer service, inside sales, call center, or a similar role. • 4-year college degree or equivalent experience. • Experience working in a fast-paced, high-volume environment with outbound call responsibilities. • Excellent verbal and written communication skills. • Strong attention to detail and accurate documentation. • Ability to learn quickly, navigate systems, and resolve issues independently. • Passion for providing a positive customer experience. • Nice-To-Haves: • Nice-To-Haves: • Experience with CRM tools such as Salesforce, Zendesk, or similar systems. • Customer service experience in a diagnostic laboratory, healthcare, or medical office setting. • Experience managing outbound call queues or scheduled follow-up cadences. • Bilingual Spanish proficiency is a plus.

Responsibilities

• Engage clients through proactive outreach to obtain missing information needed to process and report test orders while delivering a personalized customer experience. • Manage a queue of cases requiring follow-up and follow a scheduled contact cadence until resolved. • Document all communications, follow-up attempts, and resolution details clearly in CRM and LIMS systems. • Update customer and order information in internal systems. • Resolve approximately 40–60 cases per day while maintaining quality and accuracy. • Respond professionally to phone, email, and web inquiries from customers, sales representatives, internal teams, and patients as needed. • Collaborate with laboratory, data entry, sales, billing, and support teams to ensure accurate order processing and timely reporting. • Identify recurring issues or workflow gaps and escalate trends appropriately. • Support process improvements and cross-functional tasks as needed.

Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients • Open, transparent culture that includes weekly Town Hall meetings • The ability to indirectly or directly change the lives of hundreds of thousands patients • Latest and greatest hardware (laptop, lab equipment, facilities) • Daily on-site lunches provided from top eateries • A variety of perks on campus (state of the art gym, fully stocked kitchen with snacks, drinks, etc.) • Free on-site EV charging (compatible with all EVs, including Tesla) • For this position, we offer a base pay of $28.90 per hour.