Artificial Labs - Documentation Lead

London, Greater London, United Kingdom+ Equity3w ago

In Office Staff EMEA Customer Support Lead Documentation Reporting

Responsibilities

• Own the client-facing product documentation (1) end-to-end: strategy, information architecture, standards, tooling and content quality • Own the internal documentation gap backlog (2): • proactively identify potential gaps and triage incoming gap reports • route each one to the best-placed author and chase it to completion • write the content yourself where you're the right author • Steward the internal documentation site (2) and public API documentation (3): set the standards, information architecture and editorial bar for content authored by engineering and integrations teams, and keep the publishing pipelines healthy • Interview engineers about new features as they ship, and demystify them for non-technical readers before anyone has to ask • Act as editorial reviewer on documentation changes, catching duplication, misplacement and unclear writing before it ships • Write and maintain the highest-value client-facing content yourself: core product guides and release communications • Select, build and run the documentation toolchain, including docs-as-code workflows (static site generators, CI/CD, review gates) where they serve us best • Design and operate AI-assisted authoring pipelines that raise quality and throughput without sacrificing accuracy • Build the contribution model: templates, style standards and review processes that let product managers and engineers contribute content you curate rather than gatekeep • Partner with the Integrations team on API documentation: raise the quality of guides and examples around the auto-generated reference without taking authorship away from the experts • Partner with product and customer-facing teams so documentation ships with releases, not after them • Measure whether documentation is working: usage, search behaviour, support deflection and client feedback, and act on what you find • Set the standard for clear technical communication across the company

Benefits

• Private medical insurance • Income protection insurance • On-site gym and shower facilities • Enhanced maternity and paternity pay • Team social events and company parties • Salary exchange on pension and nursery fees • Access to Maji, the financial wellbeing platform • Company stock options managed through Ledgy • Milestone Birthday Bonus and a Life Events leave policy • Generous holiday allowance of 28 days plus national holidays • Home office and equipment allowance, and a company MacBook • Learning allowance and leave to attend conferences or take exams • YuLife employee benefits, including EAP and bereavement helplines • For each new hire, we plant a tree through our partnership with Ecologi Action • The best coffee machine in London, handmade in Italy and imported just for us! • We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point. • Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts. • As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.