felix - Medical Office Administrator, Full-Time (Evenings & Weekends)

• Support healthcare practitioners with day-to-day clinical administration, including document management, scheduling, and audio/video consultation coordination. • Own file management: consolidate, update, and maintain electronic records, including labs and referrals. • Track lab requisitions end-to-end — ensuring results and documentation are received in full, following up with labs and patients when outstanding. • Serve as a liaison between pharmacy and healthcare practitioner communications. • Respond to patient inquiries and support patient care pathways in collaboration with the broader care and support teams. • Handle inbound faxes, voicemails, and other communications from external stakeholders. • Assist practitioners with editing and managing medical and insurance forms. • Perform data entry and administrative tasks in support of lab management processes. • Help maintain clinical documentation and keep training materials up to date. • Contribute to QI/QA initiatives. • Act as a personal health information delegate, upholding strict patient confidentiality at all times.