3e - Software Implementation Specialist
Requirements
• 2-3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services. • Strong technical aptitude with demonstrated ability to configure software, troubleshoot setup issues, and learn new products. • Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes. • Ability to translate customer requirements and agreed scope into clear implementation activities, milestones, and deliverables. • Strong written and verbal communication, prioritization, analytical, and problem-solving skills. • Demonstrated experience working cross-functionally and building productive customer relationships. • Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort working with data and systems of record. • Ability to navigate ambiguity, competing priorities, and changing customer needs. • Willingness to travel 10–20%. • Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience. • Experience developing or improving onboarding processes and customer journeys. • Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk. • Understanding of time-to-value, onboarding, adoption, or usage analytics. • Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software. • Multilingual capability and/or experience supporting customers across global markets. • This role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.
Responsibilities
• Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff. • Conduct implementation discovery and help confirm customer data readiness, environment requirements, security considerations, and integration prerequisites. • Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals. • Work directly with customer contacts and administrators to validate the solution and deliver foundational training. • Coordinate with Product, Engineering, Data, Cloud, technical specialists, and external implementation partners as required for delivery. • Track milestones and identify risks, dependencies, or potential scope changes early. • Follow established change-control processes when customer requests extend beyond the agreed scope. • Hold customers accountable for implementation commitments such as data readiness, resourcing, testing, and sign-offs. • Execute post-onboarding Value Realization Projects such as migrations, data remediation, integrations, inventory optimization, and workflow enablement. • Maintain accurate project records and documented handoffs while managing multiple concurrent implementations, keeping status, configuration, outcomes, risks, next steps, and training needs visible and prioritizing work based on customer impact, project risk, and key milestones. • Build technical proficiency across 3E products and work credibly with technical teams to troubleshoot implementation issues and identify risks; coding is not required. • Surface customer-identified bugs, product issues, and feature requests to the appropriate internal teams. • What Makes You a Great Fit
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