Grafana Labs - Staff Fullstack Engineer - Platform - App Core Usage | Canada | Remote

• Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. • Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. • Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features. • Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery. • Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. • Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration. • Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. • Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. • Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans. • Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work. • Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. • Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour. • Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies. • Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. • What Makes You a Great Fit • You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support. • You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early. • You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. • You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. • You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad. • As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward. • We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result.