Remo Health - Customer Success Specialist FTE (Bilingual English and Spanish) PST /MST Based.
Requirements
• Have meticulous organizational skills; attention to detail matters a lot to you. • Have healthcare Customer Service experience. • Have worked in environments where you had to hit weekly/monthly goals. • Have experience enrolling patients into a digital health program and scheduling their appointments . • Have experience identifying customer objections. • 100% Company-paid medical premiums for you and your dependents with HSA options • Dental and vision plans (50% company-paid premium on employee’s dental plan) • Dependent care FSA • Rightway Health, clinical care navigator • Employee Assistance Program • 100% 401(k) match of up to 4% • $80 / month stipend for cell and wifi • 20 days of PTO and 11 paid holidays • 5 days sick leave • 16 weeks fully paid parental leave for birthing parents and 8 weeks for non-birthing parents • Bereavement leave and pregnancy loss leave • Opt-In Ancillary Options: • Short-term and long-term disability insurance • Life insurance • Critical illness, accident, and hospital indemnity insurance • Pet insurance • Remo aims to reduce health inequities by improving access to affordable, high-quality dementia care. Embracing diversity and equal opportunity are core to that mission--these principles shape our culture, the products we build, and the services we deliver. We celebrate a variety of backgrounds, perspectives, and skills, reflecting the diversity of the caregivers and patients we serve. • We use E-Verify to confirm the identity and employment eligibility of all new hires: Participation Poster (PDF), Right to Work Poster (PDF)
Responsibilities
• Guide families through the onboarding process, ensuring they feel supported from day one. • Manage referral intake by uploading documentation and maintaining proactive communication with our patient-caregiver dyads. • Serve as a responsive liaison through phone and email, collaborating across departments to elevate the overall member experience. • Provide product support / scheduling support to our members via phone call and email, with the potential need of rotating weekend coverage. • Address any questions or concerns from our dyads and appropriately follow up or escalate to the appropriate teams. • Provide dyad feedback to the Clinical, Product and Growth teams to help develop strategic improvements to the member experience. • Creates informational materials for our members as needed. • Clearly communicates who we are, what we do and how we help the dyad. • Help dyads enroll on our platform. • Communicate our sign up process over the phone. • Schedule initial visits. • Accurately documenting in our EMR & CRM • Build strong rapport and trust with the dyads we serve, delivering an experience of “Unreasonable Hospitality” from the very first interaction they have with us. • Comfortable following talking points while authentically connecting to our dyads and the families we will serve. • Stay accountable against monthly enrollment targets. • You May Be A Good Fit If You • Reside in PT or MT time zones. • Have at least four years of healthcare related customer service experience. • Are Bilingual (English and Spanish) . • Are deeply curious about what makes people tick and passionate about connecting with them in authentic, meaningful ways. • Are highly empathetic with strong active listening skills. • Have strong interpersonal skills and are the type of person who could spend hours talking to others on the phone.
Benefits
• $29 – $35 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What does a great customer service experience look like? • How do you showcase empathy to a customer over the phone? • Do you have at least 4 years of experience in a customer support / customer success role in healthcare?
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT