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Ping Identity - Senior Strategic Customer Success Manager

Remote - USA3d ago

Remote Senior NA Cloud Computing Customer Success Manager Customer Success Customer Relations CRM Management Gainsight

Requirements

• A minimum of 4 years of related experience in Customer Success / Experience. • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. • A naturally curious and proactive approach to uncovering adoption blockers and risks. • Experience with SFDC, Gainsight, or equivalent CRM systems. • Solid technical understanding of Cloud Solutions. • Salary Range: $76,000 - $95,000 + variable pay

Responsibilities

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution. • Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks. • Act as the voice of the customer internally to advocate for their needs. • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. • Providing proactive guidance on Ping's features based on the customer's interests and business objectives. • Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed. • Willingness to be a hands-on contributor.

Benefits

• Generous PTO & Holiday Schedule • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.