Canonical - Enterprise Customer Success Manager (Japanese speaker)
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Requirements
• The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for: • Native Japanese level required with excellent command of English, both mandatory • Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. • Excellent presentation skills with the ability to guide a conversation about complex software. • Experience building and improving internal processes while maintaining timely delivery to customer-related projects. • A true team player capable of interacting with all departments and at all levels, both internally and externally. • Knowledge of agile methodologies. • Additional skills that you might also bring • Experience with Salesforce, Jira and CRMs
Responsibilities
• Onboard new customers and introduce them to Canonical's products and support processes. • Coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries. • Collaborate with Sales, Field Engineering, and Support in developing engagement plans that fulfill customer objectives. • Manage a portfolio of customers in specific geographic regions to identify growth opportunities or renewal risks in coordination with Sales. • Experience running a disciplined weekly review process with cross-functional teams for prioritizing blockers and driving resolution through corporate product and engineering teams. • Serve as a customer advocate internally, influencing Canonical products roadmaps, websites, documentation, processes, and people to improve satisfaction and retention. • Support customers through reactive ticket requests. • Create campaigns targeting multiple customers using digital touchpoints and activities.
Benefits
• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. • Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues from your team and others • Priority Pass for travel and travel upgrades for long haul company events • Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. • Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
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