Unknown - Customer Success Manager (APAC)
Requirements
• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC • Hands-on experience with Salesforce and other industry-standard CS platforms • History of building strong relationships across executive, business, and technical stakeholders • Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams • Habit of staying current on industry trends, CS best practices, and the competitive landscape • High EQ with strong verbal communication and technical writing skills • Self‑motivated with a creative and analytical approach to problem-solving • Customer success or sales experience focused on developer tools • Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) • Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)
Responsibilities
• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform • Remove barriers to adoption so customers achieve their desired outcomes expediently • Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations • Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions • Oversee renewals and forecasting, ensuring timely, successful commitments • Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve • Monitor and report on customer health and usage • Develop deep expertise in Coder’s products to provide global customer coverage
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