xero - Associate Enterprise Partner Success Manager

• Getting up to speed with your allocated territory — understanding your partner portfolio, identifying growth opportunities, and building your outbound prospecting cadence to drive pipeline. • Working alongside Enterprise Account owners to contribute to partner strategies, supporting Xero adoption across enterprise accounting and bookkeeping firm offices. • Managing partner relationships through consultative engagement — in person meetings, virtual consultations, workshops, and events — while keeping Salesforce CRM updated and account hygiene tight. • Educating partners on Xero's full suite of features, partner resources, and the value Xero can bring to their practice — staying current through ongoing Xero training and product webinars. • Where and how you can work: • This is a remote-first role based in the US, with the flexibility to work from home as your base. That said, this role does involve meaningful travel — you will regularly visit partner offices, attend industry conferences, and participate in team events, so comfort with being on the road is important. The team stays connected day-to-day through Slack and video calls, and you will have access to Xero's boost days and in-person collaboration opportunities as they arise throughout the year. • Here are some of the things we are looking for: • A background in customer success, account management, or a consultative sales role — ideally within SaaS, fintech, or a cloud software environment. • Proven ability to manage a portfolio of strategic relationships, balancing multiple partners and priorities without dropping the ball. • Strong communication skills — you are confident presenting to groups, running workshops, and leading engaging virtual consultations. • Comfortable working with CRM platforms (Salesforce preferred) and modern business productivity tools, with a tidy, organised approach to pipeline and account management. • A consultative mindset — you ask the right questions, listen closely, and tailor your approach to what each partner actually needs. • Knowledge of accounting, bookkeeping, or practice management workflows is a bonus — as is any experience supporting multi-location businesses or enterprise customers. • At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team so we encourage you to apply even if your experience isn't a perfect match!