aios - Product Designer

• The work often sits at the intersection of user needs, business goals, and real constraints. You might be working with engineers on a customer app flow, untangling a complex internal workflow that’s slowing teams down, reviewing CX tickets to understand where users are breaking, or defending a design decision. • You’ll report directly to our Head of Product Design (Ryan Wu https://www.linkedin.com/in/ryanhlwu/) and work closely with our Head of Product (Ben Dowdle https://www.linkedin.com/in/bendowdle/). You’ll also work alongside the rest of our Product and Design org, as well as our engineering and CX teams. You’ll be superb at collaborating and moving fast. • This is a full-time, remote role. We’re async-friendly and flexible with hours, but overlap with European and US time zones is expected. • Formal or equivalent design training: You’ve studied design, computer science, or a related field - or you’ve built the same depth of thinking through real product work. • Working in regulated and complex products: You don’t need experience in healthcare specifically. What matters is that you’ve worked on products where design decisions are shaped by regulation, compliance, legal requirements, or strong business rules. You understand that some copy, flows, or elements can’t simply be removed or redesigned, and that good design often means improving clarity and usability within those realities • Design that gets built: You’re comfortable working with engineers and thinking through implementation details. You understand how design decisions show up in real code and systems. • OUR CULTURAL STANDARDS • We aim to make this your life’s work. This should be the most challenging, most rewarding role of your life. Accordingly, these are the core cultural standards to which we hold ourselves & our team-members: • 1. Belief in the mission: We will have served 100 million patients by the end of 2035 and we transform the life of most patients who join. We have a lot of work to do. We are obsessed with our patients and are dedicated to the mission. • 2. Unwavering integrity: We are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity. • 3. Only the paranoid survive: Bad sh*t is coming. By joining us, you’re choosing to sail straight towards the storms with unhesitating conviction. However much we’ve already done, however far we’ve already come — it’s still Day 1 and all our work is ahead of us. • 4. If we’re average we fail: We are only interested in “insanely great”, a focus on the quality of our execution that in everyday life would be considered pathological. We have a dedication to excellence and reject incompetence. • 5. Commitment to candor: That which can be destroyed by the truth should be. You get full transparency from the company and the company expects full transparency from you. We never say anything about someone that we wouldn’t say to them directly. We give feedback with love and do not need to protect people from fleeting physical sensations. • 6. A maniacal sense of urgency: We execute at an intensity that most people think is impossible. Speed is critical and we need things done yesterday. We all work very hard and in such a competitive world there really is no other way to win. • 7. Enduring frugality: We are frugal. We hate being wasteful and we are anti-luxury. A culture of cheapness keeps us young. We spend our cash wisely & carefully — in a way that would make our grandmas proud. • 8. Bulldozing barriers: The world is malleable and we shape it. We truly believe this and act accordingly. We are relentlessly resourceful and are at the mercy of no-one but ourselves. You’ll be shocked how capable you are and how much you can achieve. • 9. Keep your head down: We’re boring people doing exciting work. We don’t chase short-term status — we ignore short-term dopamine hits and focus on what matters. Outsiders will underestimate us and we revel in that. • 10. The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everything. Know your One Thing, and nail it. • 🎯 “You just build a fing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take.”*