swap - Senior Product Manager
Requirements
• Experienced product leader: 5+ years of product management experience in SaaS, compliance and/or e-commerce, with a history of shipping impactful global products. • Cross-border domain knowledge: Understanding of international taxation (VAT/GST), import duties, trade compliance, and how these impact pricing and checkout experiences. • Data-driven: Comfortable using quantitative and qualitative data to set priorities, test hypotheses, and drive decisions. • Technical aptitude: Able to collaborate with engineering teams on APIs, integrations, and backend workflows, and translate complex requirements into clear specs. • Customer-centric: Passionate about solving real merchant challenges and enhancing the global selling experience. • Collaborative communicator: Excellent verbal and written communication; thrives in cross-functional environments. • Experience with e-commerce platforms (Shopify, SFCC, Magento/Adobe Commerce, BigCommerce). • Prior work in tax/finance, trade compliance, or international logistics software. • Familiarity with AI-empowered products or analytics tools. • Exposure to products that operate in regulated or multi-jurisdiction environments.
Responsibilities
• Define product vision & strategy: Shape the roadmap for global commerce products with a focus on cross-border pricing, duties & tax calculation, compliance, and an international wide set of regulatory aspects - all with a purpose of simplified selling and streamlined operations.. • Champion end-to-end ecommerce funnel tooling: Drive a SCRUM team in developing features that automate various steps and dimensions of both shopper and merchant facing experiences that required to complete and support a smooth and accurate cross-border shopping experience, focusing on financial and compliance accuracy to reduce merchant risk and negative surprise costs at delivery. • Lead discovery & prioritisation: Conduct user research, gather requirements from stakeholders, and balance short-term merchant needs with long-term product strategies. • Deliver scalable solutions: Partner with engineering and design to launch high-quality features that improve merchant operational workflows and customer checkout and post-checkout experiences across regions. • Measure impact: Define success metrics, monitor product performance (e.g., conversion, compliance accuracy rates, landed cost precision), and iterate based on data. • Cross-team communication: Coordinate with legal, operations, and partner teams to ensure global features meet regulatory and commercial requirements in diverse markets.
Benefits
• Stock options in a high-growth startup. • Competitive PTO with public holidays additional. • Private Health. • Breakfast Mondays. • Diversity & Equal Opportunities • We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
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