openloophealth - Senior Engineering Manager, Forward Deployed Engineering
Requirements
• 8+ years in software engineering, including 3+ years managing engineers: hiring, performance, leveling and promotions, and growing a team. • You’ve led teams delivering in customers’ environments, and you can talk through deployments that went badly and what you changed. • You’ve run a migration or re-platforming program with customers who could say no, and you’ve allocated a team against more demand than supply. • You’re still technical: deep in integrations (APIs, auth, webhooks vs. polling, idempotency, schema drift, reconciliation) and able to change a design with one question. • You build with AI agents and have a view on human-in-the-loop design, evaluation, and handling confident errors. • You’re security-first with sensitive data and treat compliance as a design input. • You’ve told customers or sales “no” or “not in that timeline” and kept the relationship, and you can name things you descoped and why. • You’ve had impact beyond your own team through tooling, practices or platform changes. • Healthcare or other regulated-domain experience; EHR, scheduling, pharmacy or payments integrations (FHIR a plus). • You’ve managed managers, led teams through organizational change, or scaled an FDE, solutions engineering or professional services function. • Developer platform experience (SDKs, CLIs, API conventions, tested docs). • Comfortable in pre-sales technical conversations. • BS in CS or Engineering, or equivalent experience.
Responsibilities
• Own client outcomes across the portfolio. Every client in build has a named owner and a go-live date. Spot a troubled deployment before the client does, and report it with the date, impact and trade-off. • Allocate capacity. Assign new clients on the day they arrive, with an owner and a clear statement of what they displace. When client, migration and platform work compete, you make the call. • Lead pods through their architects. Each pod has an FDE acting as technical architect. Give them clear ownership, real decision rights, and a habit of escalating early. • Migrate existing clients onto the Partner API. Move them in cohorts with implementation, platform engineering and the client’s team. Respect change calendars, and measure each move by its first production patient. • Own the seam with platform teams. Each gap names the capability it stands in for. Decide who builds it, and escalate stalled reviews with a date. • Give every go-live an exit. Clients leave hypercare on a set date, documented and signed off, so the team doesn’t become the support desk. • Hire and develop. You’re the hiring manager for FDEs and Deployment Strategists at every level. Coach toward scope, run hard conversations on time, defend leveling decisions, and run reviews with no surprises. • Own the agent roster. The team runs deployments on agents (readiness, conformance, seeding, docs, gap filing, client comms), and a human approves every output. You own adoption, measurement and where the human sits. • Protect the discipline. Never wire around the platform. Make changes additive or explicitly superseding. Anything that would break a live client becomes a proposal, not a merge, even under deadline pressure. • Partner with go-to-market. Be in the room before commitments are made. Distinguish “can’t,” “shouldn’t” and “won’t fit the timeline,” and turn the prioritized client list into a dated plan. • Write the playbook. Turn how your best engineers deploy into how the team deploys, so each new deployment needs less of you.
Benefits
• In addition, for salaried positions you would also be eligible for: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • 401(k) + Company Match • Life Insurance, Pet insurance, and more • We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. • Sound like a good fit? We’d love to meet you.
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