causaly - Senior Science Liaison, EMEA
Requirements
• PhD in Life Sciences (biology, biomedical sciences, etc.) • Strong presentation and communication skills, especially with scientific audiences • Problem-solving mindset and ability to adapt in a dynamic, fast-paced environment • Brings an AI-forward mindset, with curiosity and proactivity in exploring AI tools and methods to drive AI enablement, improve productivity, and support successful adoption • Experience working cross-functionally with big teams • Curious, collaborative, and mission-driven • Native-level English speaker and exceptional written and verbal communication skills • 1-2 years of experience in a customer-facing, consulting, or user support role in a scientific or SaaS setting is a plus
Responsibilities
• Enable & Educate • Deliver impactful onboarding sessions and training tailored to customer needs and scientific objectives • Support development and delivery of educational content (tutorials, webinars, guides) • Drive Value & Adoption • Guide users in applying Causaly to their scientific use cases, ensuring alignment with their workflows and goals • Track and promote product adoption through consultative engagement • Provide Scientific Support • Address inbound scientific support requests with precision and professionalism • Offer white-glove support to high-priority users and troubleshoot complex queries • Champion Customer Success • Identify and nurture super users to foster internal champions • Collaborate with Strategic Engagement Managers on account health, renewal preparation, and growth opportunities • Collaborate Cross-functionally • Provide scientific input to Product, Marketing, and Sales on user needs and trends • Contribute to customer-facing content that showcases scientific impact • Amplify the Customer Voice • Document user feedback and insights; advocate for their needs within internal teams • Participate in initiatives to elevate customer stories, testimonials, and case studies • Maintain Operational Excellence • Follow best practices in tracking and documenting customer engagement • Contribute to the development of scalable processes and tools for the Science team
Benefits
• 🩺 Private medical insurance • 🦷 Private dental insurance • 🤓 Personal development budget • 🧘 Individual wellbeing budget • 🌴 25 days holiday plus bank holidays • 🥳 Your birthday off! • 🚀 Potential to have real impact and accelerated career growth as a member of an international team that's building a transformative AI product.
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