Ramp - Scaled Customer Activation Manager
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Requirements
• Minimum 3 years of experience in customer success, account management, technical consulting, or product operations. • Exceptional project management, organization, and time management skills. • Excellent verbal and written communication abilities. • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds. • Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively. • Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues. • Proven track record of exceeding quota or outperforming key metrics. • Ability to anticipate customer needs and position product solutions effectively. • High adaptability and comfort operating in a fast-paced, constantly evolving environment. • Experience working with accounting partners, Private Equity, or Venture Capital. • Experience contributing to the development or scaling of new teams or programs. • Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics. • Background in high-growth startups. • Knowledge of accounts payable or procurement processes. • Benefits (for U.S.-based full-time employees) • 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Fertility HRA (up to $10,000 per year) • Unlimited AI token usage • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed) • Referral Instructions • If you are being referred for the role, please contact that person to apply on your behalf. • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • Ramp Applicant Privacy Notice
Responsibilities
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding. • Ensure clients are fully onboarded to Ramp within 60 days under two calls for a smooth activation experience. • Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach. • Partner closely with Product team to surface customer insights, feedback, and pain points for review and prioritization. • Identify opportunities to automate and streamline onboarding processes to increase coverage and improve efficiency. • Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance. • Continuously grow, learn, and adapt within a fast-paced startup environment.
Benefits
• SF/NYWe are hiring for two levels within this range $104,000 – $165,000 • Offers Equity • Offers Commission • 80/20 Split • NationwideWe are hiring for 2 levels within this range $93,600 – $148,500 • Offers Equity • Offers Commission • 80/20 Split • CanadaShown in CAD $127,400 – $202,125 • Offers Equity • Offers Commission • 80/20 Split • The final compensation will depend on the location and level at which the candidate is hired. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Where does your role sit in the customer life cycle? How long will you own an accounts? • Please describe your experience with Automated Payments / Bill Pay • Recruiting Privacy Policy
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