Cresta - AI Quality Assurance Intern

Toronto, Ontario$62k - $104k4mo ago

In Office Intern NA Intern Software Engineering Intern Quality Assurance

Requirements

• This is an excellent fit for students interested in: • AI/ML, NLP, or chatbots • Product quality and user experience • Linguistics, conversation analysis, or human–AI interaction • Exploring a career in AI evaluation, AI ops, or product QA • No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.

Responsibilities

• You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users. • As an AI Quality Assurance Intern, you will: • Execute structured test plans for AI Agent implementations • Validate that intents, entities, and workflows trigger correctly • Identify behavioral inconsistencies, misclassifications, or hallucinations • Review and validate AI-generated suggestions, summaries, and classifications • Provide actionable feedback to improve intent models and redaction/PII handling • Run bias, redaction, and transcription accuracy checks • Spot patterns or emerging issues across test sets • Contribute ideas for improving internal QA processes and tools

Benefits

• $30-$50 per hour subject to taxes • Lunch can be expensed (up to $25) while working in the office. • This posting will be used to fill a newly-created role. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]. • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams: