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Grafana Labs - Manager, Solutions Architecture | East Coast | Remote

Remote - United States (Remote)$184k - $220k2d ago

Remote Mid NA Software Solutions Architect Team Management Grafana Close Linux Shell

Responsibilities

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes. • Ensure team success in designing and building outcomes on the Grafana technology stack. • Build educational programs that enhance customer capabilities of the Grafana technology stack. • Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue. • Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers. • Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack. • What Makes You a Great Fit: • 3+ years of managing a Solutions Architecture team in a related space • 5+ years design/implementation/consulting experience with distributed applications • 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies. • 2+ years of experience in technology/software pre-sales or technical consulting • Working knowledge of software development tools and methodologies • Presentation skills with comfort speaking to customers and executives • Experience building/maintaining observability solutions • Excellent communications and writing skills. • Linux experience (2+ years in a company) • Shell scripting, API knowledge • Observability (monitoring) as a background would be huge • High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • 100% Remote, Global Culture - • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Scaling Organization • Transparent Communication – Expect open decision-making and regular company-wide updates. • Transparent Communication • Innovation-Driven – Autonomy and support to ship great work and try new things. • Innovation-Driven • Open Source Roots – Built on community-driven values that shape how we work. • Open Source Roots • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Career Growth Pathways • Approachable Leadership – Transparent execs who are involved, visible, and human. • Approachable Leadership • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • Passionate People • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • In-Person onboarding • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. • Balance is Key