legionhealth - Virtual Executive Assistant — Patient Success Operations [Remote]
Requirements
• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar) • Previous experience in a telehealth or call center environment is highly preferred • Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation) • Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed • The most important qualifications are patient empathy, operational execution, and clear communication
Responsibilities
• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication • Provide compassionate, top-notch support with a strong focus on patient satisfaction • Assist with scheduling appointments, rescheduling, and helping patients onboard • Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins • Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: • Prior authorizations (collecting info, tracking status, and escalating as needed) • Prescription and refill coordination (triaging requests and routing to the clinical team) • FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up) • General administrative tasks and patient coordination across internal teams • Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support • Identify recurring patient issues and share feedback to improve workflows and quality of service • Work closely with team members to resolve patient concerns quickly and effectively • Maintain a reliable, high-speed internet connection for smooth and consistent communication • Always aim to deliver the best experience possible for our patients • 🏆 YOU’LL BE SUCCESSFUL IF YOU ARE… • Proficient in spoken and written English • Calm under pressure and able to support patients with empathy—especially in sensitive situations • A quick learner who can adapt to new processes and stay up to date with changes • Organized and efficient, able to manage multiple conversations without missing details • Comfortable working in a fast-paced, ever-evolving startup environment • Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms) • Detail-oriented with strong follow-through and clear documentation habits • Comfortable partnering with clinical teams while staying firmly within a non-clinical scope
Benefits
• Work Hours: 1:00 PM to 9:30 PM Central Time • Work Setup: Fully Remote • Impact: Work on something that truly matters to millions of patients and families.
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