Risk Labs - Senior Solutions Engineer
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Requirements
• As Across leans further into its infrastructure narrative: • Improve documentation and integration flows • Publish example implementations and reference repos • Increase discoverability within technical audiences • Help ensure Across is intuitive and production-ready • You build before you broadcast. • What Success Looks Like • Integrations ship faster with fewer surprises • Support becomes more proactive than reactive • Repeated issues turn into automation or tooling • Engineering receives clean, structured feedback • Integrators feel supported and continue building • Across becomes easier to integrate and scale • Strong technical background with hands-on experience in production codebases • Experience supporting or building integrations (APIs, SDKs, protocols, infra) • Comfortable debugging unfamiliar systems with limited documentation • Ability to improve systems and workflows — not just execute tasks • Strong communication skills (technical + cross-functional) • High ownership and accountability • Strongly Preferred • Strongly Preferred • Experience in blockchain, DeFi, or developer-facing infrastructure • Familiarity with EVM systems or cross-chain architecture • Experience building internal tooling or automation • Prior experience in solutions engineering, platform engineering, or technical partnerships • Who This Is Not For • Who This Is Not For • Someone who primarily wants to be public-facing DevRel • Someone who prefers pure sales or quota-driven environments • Someone who avoids ambiguity or messy debugging • You enjoy being the person who figures things out and makes things happen • You care deeply about developer experience and real‑world usability. • You’re pragmatic and systems-oriented • You leave processes better than you found them • You like owning problems end‑to‑end and leaving systems better than you found them. • Our tech stack: BigQuery, Preset/Superset, Python, dbt, Airflow, Typescript, Node.js, Solidity, viem, React, ethers
Responsibilities
• Design workflows that reduce manual debugging • Introduce automation where possible • Improve support infrastructure (ticketing, triage, internal tooling) • Convert repeated questions into documentation, tooling, or self-serve flows • Increase velocity for Product, Engineering, and GTM • Repeated work should become systems. Systems should reduce friction for everyone. • 3. Technical Signal & Commercial Awareness • This role sits at the intersection of product, engineering, and partnerships. • Surface structured product feedback from integrators • Identify expansion opportunities with growing partners • Help articulate technical value in conversations with decision-makers • Ensure high-leverage partners receive proactive support • This is not a “salesy” role but commercial awareness matters.
Benefits
• Across adoption is accelerating. • As more teams integrate our Swap API and infrastructure, the complexity of support increases. Today, support is strong but partially reactive. Integrations ship, but friction exists. Patterns repeat. Engineering gets pulled into debugging. High-potential partners need more proactive enablement. • This role exists to own and scale the integrator experience end-to-end, reducing friction, designing better systems, and ensuring integrations move from first call to production smoothly and predictably. • What You’ll Own • What You’ll Own • 1. Integration Execution & Partner Enablement (Core Focus) • You will act as the primary technical partner for integrators. • Support architecture design and implementation decisions • Debug across partner and protocol codebases • Unblock testing, deployment, and production issues • Identify recurring blockers and eliminate root causes • Turn bespoke partner solutions into reusable templates and playbooks • This is hands-on work. You should be comfortable reading and writing production-level code. • 2. Support Systems & Scale • Across cannot scale if support scales linearly. • Design workflows that reduce manual debugging • Introduce automation where possible • Improve support infrastructure (ticketing, triage, internal tooling) • Convert repeated questions into documentation, tooling, or self-serve flows • Increase velocity for Product, Engineering, and GTM • Repeated work should become systems. Systems should reduce friction for everyone. • 3. Technical Signal & Commercial Awareness • This role sits at the intersection of product, engineering, and partnerships. • Surface structured product feedback from integrators • Identify expansion opportunities with growing partners • Help articulate technical value in conversations with decision-makers • Ensure high-leverage partners receive proactive support • This is not a “salesy” role but commercial awareness matters. • Pay packages include competitive salaries & meaningful token options. • Will pay in stablecoins or fiat • Philosophies for a culture that show we care: Take vacation when you need it, family care, training and development (just to name a few) • 100% remote, which means we encourage you to create the work environment that you thrive in • At least two team wide offsites a year • Closing • Closing • We’re a group aligned with the ethos of the crypto industry and motivated by making a real impact. You’ll thrive here if you’re a self-starter, kind, adaptable, and excited by ownership and ambiguity. • We support each other personally and professionally, care deeply about wellness, and give people the flexibility to build work environments that help them do their best work. We’re both family-friendly and nomad-friendly, and we encourage teammates to take the time they need to recharge. • Our Team & Backers • Our Team & Backers • Our international team blends deeply technical engineers with a diverse business group, bringing a wide range of perspectives and experience. We’re supported by investors including Placeholder, Blockchain Capital, Bain Capital, Coinbase, and Dragonfly.
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