SanMar-Internal - Supervisor, Credit Training

• What Will You Be Doing? • Lead AR and Credit team training, ensuring consistency in processes and policies across all roles, including AR, Credit, Resale, New Accounts, and Cash Applications. • Coordinate new hire onboarding, including initial paperwork, time clock system setup, attendance policy review, IT setup, and interdepartmental meet-and-greets. • Oversee training on essential functions, such as AR and Credit processes, communication, customer service, and role-specific tasks. • Oversee Confluence documentation, ensuring process manuals and training materials are current and accessible. • Partner with QA, AR Specialists, Supervisors, and Project Teams to create refresher training sessions and materials for ongoing development and new project rollouts (e.g., Adyen, ECMPro, HRC). • Improve training tools and explore new platforms to unify and enhance department-wide training efforts. • Evaluate team members’ productivity and time management to ensure adherence to policies and procedures. • Be available and approachable to staff, touch base weekly to provide direction and assistance to team members, support their goals and is available for team member feedback. • Prepare and communicate regular performance evaluations including annual reviews with team members. • Evaluate the consistency of department metrics, collaborating on performance measurement and forecasting for all roles. • Actively collaborate with department leadership to set goals, track performance metrics, and communicate effectively with all stakeholders. • Assist with various departmental projects as needed, using a proactive approach to anticipate needs and manage tasks. • Act as a point of contact for all teams, providing feedback and facilitating communication across AR, Credit, Resale, New Accounts, and Cash Applications. • Promote a professional, customer-focused approach that reflects the company’s commitment to our SanMar Family Values. • Work with department leaders to communicate policy updates and manage consistent implementation across teams. • Comply with all policies and standards. • What Are We Looking For? • Bachelor's Degree or equivalent experience • Some of experience in an Accounts Receivable department • Demonstrative of outstanding customer service skills and an understanding of SanMar’s commitment to customer service • High level of competency with PC and software applications • The ability to communicate effectively individually and lead a group • Must be able to work as part of a team, self-directed and with minimal supervision • Demonstrates strong negotiating and decision-making ability • Excellent verbal and written communication skills • Communicate with diplomacy and empathy and with the ability to diffuse stressful situations by demonstrating patience and understanding