PointClickCare - Learning Technology Coordinator

• User Support & Troubleshooting: Provides frontline and escalated troubleshooting support for issues related to access, navigation, system functionality, and content consumption across learning platforms. Provide training, documentation, and ongoing support to end-users and internal teams, acting as a primary escalation point for access, system, and functionality issues and coordinating vendor support as needed. • Platform & User Management: Provides day‑to‑day support for learning platforms and user administration, including user account setup, access requests, basic configuration updates, and routine audits. Supports platform maintenance by following established processes and documenting issues or changes as needed. • Content Management and Delivery: Supports the maintenance and delivery of learning content across learning technologies, including courses, training plans, job aids, videos, and supporting resources. Assists with applying learning metadata, enrolling learners, administering surveys, and updating content under established guidelines. Ensures learners can easily access and consume content by responding to content‑related requests, monitoring basic usage, and coordinating delivery support as needed in partnership with Customer Learning teams. • Data Reporting & Analytics:  Provides reporting support by pulling standard learning data and metrics to support internal teams. Assists with tracking participation, completion, and compliance, and ensures reports are accurate, up-to-date, and shared in a timely manner. Escalates complex reporting needs as required. • 2+ years experience in a customer-facing support role, with strong customer service skills and a demonstrated ability to respond to inquiries professionally, accurately, and in a timely manner. • Ability to follow established processes and documentation to complete platform, user, and content-related tasks consistently and accurately. • Highly organized with strong attention to detail, able to manage multiple concurrent requests and prioritize time‑sensitive work in a fast‑paced environment. • Strong written and verbal communication skills, including the ability to explain technical concepts in clear, simple terms to customers and internal team members. • Collaborative team player, with experience working effectively with internal stakeholders and escalating issues appropriately when needed. • Familiarity with learning technologies, such as LMS platforms and learning content libraries. • Exposure to learning content administration, such as enrolling users, updating course metadata, or supporting surveys and feedback collection. • Interest in learning technology or adult education, demonstrated through coursework, certifications, or on‑the‑job experience. • Experience using Salesforce.