Convene - Hospitality Coordinator

• Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions Work dynamically and prioritise departmental functions to meet deadlinesApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented mannerEnter and input visitors Problem-solving/requests at the deskLiaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-MembersLead show rounds when applicable Assist with service execution; set-up and breakdown, and support during peak periodsAssist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departmentsKeep Welcome Desk clean/organized; responsible for badge printing and stocking of materialsKeep coat room clean/organizedOrchestrate and set up Surprise & Delights for WP-Members and/or Site ToursOrder office suppliesCheck-in guests with proxy click and show reception/nourish areaEscort meetings guests when neededManage lost and foundBuilding Requests- CleaningAssist the Conference & Events Manager and Chef with scheduling and administrative responsibilitiesCreate and maintain positive relationships with building management and landlord partners Develop and maintain positive client relationships Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicablePlatform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook • What We Look For: • What We Look For: • Ability to work effectively with clientsFlexible and long hours sometimes requiredAbility to move, lift, carry, push, pull and place objects up to 25 pounds without assistanceAbility to reach overhead and below the knees, including bending, twisting, pulling, and stoopingAbility to stand, sit, or walk for an extended period of timeBasic knowledge of Audio/Visual equipment set up and usage • We’re Here For You: • We’re Here For You: • Health and Wellness • Private medical insurance • Subsidised eye care • Subsidised fitness membership • Employee Assistance Program: well-being support and personal advice programme • Time Off and Work-Life Balance • 25 days annual leave plus bank holidays, and company sick payFinancial Support and Benefits • Interest-free loan for rail season tickets & further education • Subsidised bicycle purchase through Cycle to Work scheme • Professional Development and Recognition • Continuous professional and personal development support • Employee recognition and reward programs to mark achievements and milestones • Opportunities to volunteer, donate, and participate in community give-back initiativesThe opportunity to have a significant impact on your team and the business in the work that you do