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Jobs(38,923)/Customer Success Engineer Role(363)/duffel (7) - Senior Customer Success Engineer - API

duffel - Senior Customer Success Engineer - API

London - Hybrid+ Equity4mo ago

In Office Senior EMEA Customer Success Engineer Customer Success

Responsibilities

• Provide expert technical support to our largest customers by addressing their current questions regarding the use of Duffel's APIs for building travel experiences. • Suggest ways in which users can leverage Duffel's APIs effectively and efficiently, enhancing user experience with regard to bookings made through these platforms. • Collaborate with a cross-functional team across Product, Engineering, Finance, and Travel Operations within the company to ensure superior customer experiences both in terms of product usage as well as overall service quality provided by Duffel.

Benefits

• Backed by investors including Benchmark, Blossom, Index Ventures, and Kima Ventures. This implies access to resources that may enhance job security and career growth opportunities within the company. • Collaboration with a cross-functional group across Duffel in Product, Engineering, Finance, and Travel Operations suggests potential for diverse professional development experiences through teamwork on various projects related to product improvement and operational efficiency.

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