• Investigate and take action on member reports and proactive detections involving safety concerns, including harassment, threats, non-consensual imagery, and other potential violations of Bumble Inc.’s Community Guidelines.
• Provide thoughtful, high-touch and trauma-informed support to members who have experienced safety incidents, demonstrating Respect and care while following established safety processes.
• Review accounts and content flagged for potential safety violations, applying policies and operational guidance consistently while using sound judgment to determine appropriate next steps.
• Manage sensitive and time-critical cases with attention to detail, taking ownership of your work and seeing cases through from initial review to an appropriate outcome.
• Collaborate purposefully with Trust & Safety, Customer Experience, Legal, and other partners to escalate and help resolve cases that require additional expertise or support.
• Identify recurring issues, patterns, and opportunities to improve workflows, sharing insights that can strengthen operational consistency and member safety.
• Use AI-supported tools and internal systems to improve efficiency and support decision-making, reviewing outputs critically for accuracy, bias, privacy, and fairness and applying human judgment before taking action.
• Participate in on-call rotations, including evenings, weekends, and holidays as needed, adapting with an agile mindset to support our global community.