Customer Success Project Manager
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Requirements
- Risk and issue management: Identify potential project risks, roadblocks, or integration challenges, developing mitigation plans and escalating critical issues to the Delivery leadership team.
- Risk and issue management:
- Process improvement: Drive continuous improvement of project management processes, tools, and templates for data delivery projects using automation to increase efficiency and scalability across the Delivery team, including systems to proactively flag issues and communicate them with the correct stakeholders.
- Process improvement:
- Team Support & Collaboration (20%)
- Support for Delivery Leads: Assist the Delivery Leads (7) by leading project update scheduling, coordination, and tracking, allowing them to focus more on task delivery, enablement, and analytics for the customer.
- Support for Delivery Leads:
- Cross-functional alignment: Facilitate communication between Delivery, Data Engineering, Product, and Support teams to ensure seamless handoffs and clarity on technical requirements.
- Cross-functional alignment:
- New Project Scoping: Support Delivery Leads in scoping discussions for new data projects, providing expertise on estimated timelines, dependencies, and complexity of data integration work.
- New Project Scoping:
- Internal tech innovation: Accelerate customer time-to-value by collaborating with internal stakeholders to identify, pilot, test, and release new tools that automate data and project management tasks, transforming the implementation process.
- Internal tech innovation:
- 3+ years of experience in a dedicated Project Manager, Scrum Master, or Project Coordinator role, preferably within a SaaS, IT consulting, or data-centric environment.
- Prior exposure to People Analytics, HRIS systems (Workday, SuccessFactors, etc.), or HR data.
- Demonstrated experience managing data or technical projects (e.g., data integration, ETL processes, software implementation).
- Expert-level proficiency with project management tools such as Smartsheet, JIRA, Asana, or similar platforms for scheduling, tracking, and reporting.
- Exceptional organizational skills and a highly disciplined approach to process, documentation, and follow-through.
- Proven ability to manage multiple complex projects simultaneously, with strong prioritization and time management skills.
- Outstanding communication skills, including the ability to translate technical concepts (from Data Engineering) into clear status updates for non-technical stakeholders (Delivery Leads/Customers).
- It's Awesome, But Not Required If You Have:
- Experience working closely with a Data Engineering or ETL team.
- Advanced expertise managing projects with Smartsheet.
- PMP, CAPM, or Scrum certification.
Responsibilities
- Project Management & Data Delivery Coordination (80%)
- Own the project lifecycle: Manage the full project lifecycle for all new customer implementations leading project status updates with customers.
- Own the project lifecycle:
- Scheduling and tracking: Develop, maintain, and own comprehensive project schedules and milestones (using tools like Smartsheet/JIRA) for all projects, providing regular status updates with Delivery Leads and other internal stakeholders.
- Scheduling and tracking:
- Primary liaison between Data Engineering and other stakeholders: Act as the primary point of contact and escalation for project-related coordination on technical and delivery matters.
- Primary liaison between Data Engineering and other stakeholders:
- Scope and requirements rigor: Partner with Delivery Leads to finalize scope and requirements documentation (data fields, integration method, security/access), flagging scope creep before it impacts delivery.
Benefits
- One Model, founded by industry veterans in HR analytics, boasts a strong competitive advantage with its data-first approach to the People Analytics Platform. Joining One Model means:
- Flexibility to work remotely, collaborating with colleagues globally.
- A friendly, inclusive, and respectful workplace culture.
- The opportunity to contribute significantly to a growing company and team.
- Generous compensation and attractive performance pay structure.
- At One Model we pride ourselves on our supportive and inclusive work environment and are confident that you will feel included here regardless of your demographic. We see the value of having a diverse workforce, which is why we encourage you to apply for the role even if you don't think you're a 'perfect fit'.
- $130,000—$150,000 USD
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