Encord - Account Manager
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Requirements
• 2+ years in account management, customer success, or post-sales roles in B2B SaaS • Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+) • Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs) • Strong relationship builder with a genuine interest in solving customer problems • Comfortable in a fast-moving, high-growth start-up environment • Experience with HubSpot, Salesforce, or similar CRM tools • Curious, driven, and excited by the potential of AI and data infrastructure • 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology • Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets • Experience managing mid-to-large ACV accounts ($50k–$250k+) across multi-stakeholder organisations • Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes • Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce • Experience working in a high-growth start-up or scale-up environment preferred • Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage • Fluency in an additional European language (e.g. French, German) is a bonus but not required
Responsibilities
• Own and grow a portfolio of UK/EU customer accounts with a focus on expansion and long-term value • Build trusted relationships with ML, data, engineering, operations, and executive stakeholders • Understand customers' technical roadmaps to proactively identify expansion opportunities • Drive upsells, cross-sells, and multi-team rollouts across existing accounts • Partner with Customer Success, Product, and Engineering to deliver customer outcomes • Communicate customer insights and feature requests internally • Lead account planning, run QBRs, and develop growth strategies for your accounts • Maintain accurate pipeline and revenue forecasting in HubSpot • Help shape post-sales and expansion processes in a fast-growing GTM organisation
Benefits
• Competitive salary, commission, and equity in a high-growth start-up • Strong in-person culture — most of the team works from our London office 3+ days/week • 25 days annual leave + UK public holidays • Annual learning & development budget • Travel for customer visits, events, and conferences across the UK and Europe • Company lunches twice a week • Monthly socials & bi-annual team offsites • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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