Antithesis - Customer Success Manager
Requirements
• We provide a platform that helps engineering teams find and fix bugs that traditional testing methods miss. Antithesis runs entire systems in a deterministic simulation, breaks them in every way imaginable, and hands engineers a root cause analysis and perfect reproduction, allowing them to debug faster and ship code with more confidence. • The rise of AI-generated code has made this work more urgent than ever. AI Agents can write code faster than any human, but speed doesn't matter if the output is buggy, stuck in review, or issues are slipping through undetected. The verification bottleneck is real, and it's growing. This is exactly the problem Antithesis exists to solve. We've been quietly reinventing how the world thinks about software reliability, and we're just getting started. • We're well-funded, deeply technical, and building a platform that tackles one of the most complex yet important problems in modern software engineering. If that sounds like fun to you, let’s talk. • Former software engineer, solutions architect, technical account manager, or similarly technical customer-facing professional. • Experience working with developer tools, infrastructure platforms, observability products, testing platforms, cloud technologies, databases, or distributed systems. • Experience leading organizational change, technology adoption, or workflow transformation initiatives. • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
Responsibilities
• Leading Quarterly Business Reviews (QBRs): Lead QBRs that demonstrate value delivered, review progress against goals, align stakeholders, and establish priorities for future success. • Capturing and Communicating Product Feedback: Gather customer feedback and communicate insights to Product and Engineering teams to help inform product direction and improve the customer experience. • Developing Customer Advocacy: Cultivate customer advocates through references, testimonials, case studies, speaking opportunities, and participation in customer advisory programs. • Facilitating Cross-Functional Collaboration: Partner closely with Forward Deployed Engineering, Product, Support, and Account Management teams to deliver a coordinated and successful customer experience. • Managing Escalations: Act as the primary customer advocate during critical issues, coordinating communication and resolution efforts across internal teams. • Our ideal Customer Success Manager will have: • 10+ years of professional experience, ideally within software, infrastructure, developer tooling, or high-growth technology companies. • 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Account Management, or similar customer-facing roles within a B2B technology company. • Strong technical proficiency with the ability to understand complex software systems and engage credibly with engineering teams. • Strong understanding of software development, testing, DevOps, cloud infrastructure, or distributed systems concepts. • Experience driving adoption of complex technical products within engineering organizations. • Experience helping customers operationalize new technologies and workflows. • Experience developing success plans and guiding customers toward measurable outcomes. • Ability to influence stakeholders and drive accountability without direct authority. • Strong communication, relationship-building, facilitation, and problem-solving skills. • Ability to navigate ambiguity and operate effectively in a fast-moving environment. • Ability to travel up to 25%.
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