Centralize - Customer Success Manager, Scale
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Requirements
• 3+ years of experience in Customer Success, Implementation, Technical Account Management, or a related customer-facing role • Experience onboarding and supporting customers in a B2B SaaS environment • Comfortable leading conversations with both end users and executive stakeholders • Highly organized, proactive, and naturally take ownership • Strong problem-solving skills and ability to operate with limited structure • Excited to work in a fast moving startup environment and help build a function from the ground up • Strong technical curiosity and ability to learn complex workflows quickly
Benefits
• Joining right as we launch publicly and the category goes mainstream • Work with some of the most cutting edge GTM teams like Webflow, Intercom, Brex, Cognition, Cresta, and LangChain • Backed by the people who built modern enterprise software. Our NEA partner was the President of Salesforce and New Relic. Salesforce Ventures led our Seed and doubled down on the A — the system of record is investing in the system of action sitting on top of it • Angels include Cal Henderson (Co-Founder, Slack), Noah Weiss (former CPO, Slack), Eleanor Dorfman (Head of Sales, Anthropic) and GTM leaders from Figma, Box, Dropbox, and Notion • You're a power user of what you sell. Your workflow is the proving ground. Your feedback moves the roadmap.
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