CloudWalk - Ombudsman Analyst

São Paulo4d ago

In Office LATAM Government QA Analyst Portuguese Customer Relations Customer Success Talent Acquisition ACCA

Upload My Resume

Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT

Apply in One Click

Requirements

• Excellent written and oral communication skills; • Excellent Portuguese communication; • High attention to details; • Love for technology; • Ability to be flexible to changing priorities in a fast-paced environment; • Previous experience in Consumer law and conflict mediation will be considered a plus. • Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT). • Experience in improving and automating customer service channels using AI, as well as supporting the implementation of new channels such as consumidor.gov will also be considered a plus. • The Future We See: • At CloudWalk, we envision a future where AI empowers every field to reach new heights: • People teams leveraging AI to transform talent acquisition and employee development. • Marketing professionals creating data-driven, AI-powered campaign strategies. • Customer Success teams enhancing client experiences with intelligent solutions. • Risk analysts combining human expertise with AI to navigate complexities. • Designers collaborating with AI to push creative boundaries.

Responsibilities

• Receiving, handling, monitoring and responding to customer demands; • Interface with our customers through the Ombudsman contact channels (telephone and email); • Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs; • Keeping tabs and managing administrative demands alongside our legal partners; • Providing advice on customer related situations to the Customer Support Engineering Team • Interfacing with other teams to align strategies and suggest improvement on products and processes.