skydio - Customer Success Manager, DFR Mid-Market - Northeast

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 20+% of the time. • Ability to obtain Part 107 certificate. • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.