vanta - Director, Commercial Customer Success
Responsibilities
• Proven CS leadership at scale: Track record leading a Customer Success function and managing managers, with direct accountability for retention and expansion outcomes. • Experience scaling Commercial CS motions: Built or scaled efficient CS motions for mid-market / commercial segments, balancing scaled programs (digital, one-to-many, pooled, AI) with the high-touch, relationship-driven motion the segment still requires. • Partner / ecosystem experience: Experience building or operating customer success through partners, channel, or an ecosystem motion (strongly preferred). • Functional strategy and operating-model design: Demonstrated ability to define functional strategy and build CS methodology — playbooks, segmentation, and operating systems — that scale across teams. • Data-driven decision making: Uses data, frameworks, and strong judgment to make timely decisions and run an operating cadence against clear KPIs. • Deep understanding of SaaS business models: Experience operating in a SaaS environment and the economics of a recurring-revenue book. • Cross-functional leadership and influence: Able to align and influence peer leaders across the business to advance customer and company goals. • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. • Nice to Have: Partner / ecosystem experience: Experience building or operating customer success through partners, channel, or an ecosystem motion. • What you can expect as a Vanta’n: • Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office
Benefits
• Cash Range $243K – $286K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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