vanta - Director, Commercial Customer Success

• Proven CS leadership at scale: Track record leading a Customer Success function and managing managers, with direct accountability for retention and expansion outcomes. • Experience scaling Commercial CS motions: Built or scaled efficient CS motions for mid-market / commercial segments, balancing scaled programs (digital, one-to-many, pooled, AI) with the high-touch, relationship-driven motion the segment still requires. • Partner / ecosystem experience: Experience building or operating customer success through partners, channel, or an ecosystem motion (strongly preferred). • Functional strategy and operating-model design: Demonstrated ability to define functional strategy and build CS methodology — playbooks, segmentation, and operating systems — that scale across teams. • Data-driven decision making: Uses data, frameworks, and strong judgment to make timely decisions and run an operating cadence against clear KPIs. • Deep understanding of SaaS business models: Experience operating in a SaaS environment and the economics of a recurring-revenue book. • Cross-functional leadership and influence: Able to align and influence peer leaders across the business to advance customer and company goals. • Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. • Nice to Have: Partner / ecosystem experience: Experience building or operating customer success through partners, channel, or an ecosystem motion. • What you can expect as a Vanta’n: • Industry-competitive salary and equity • Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans • 16 weeks paid Parental Leave for all new parents • Health & wellness stipend • Remote workspace, internet, and cellphone stipend • Commuter benefits for team members who report to the SF and NYC office