conduit-health - Patient Experience Associate

• Patient-Centered: You genuinely care about helping people and bring empathy to every interaction. • Eager to learn: You pick up new systems, workflows, and healthcare concepts quickly. • Clear communicator: You explain things simply and calmly, especially to patients who may be overwhelmed or frustrated. • Organized and accountable: You stay on top of follow-ups, documentation, and details in a fast-moving environment. • Bias toward action: You’re resourceful, proactive, and willing to figure things out. • Comfortable with change: You adapt quickly as priorities, tools, and workflows evolve. • Team-oriented: You communicate openly, support teammates, and contribute positively to team culture. • Tech-curious and comfortable: You’re not intimidated by new tools or AI-assisted workflows - you pick them up quickly and think about how technology can help you do your job better. • Mission-aligned: You want your work to have a real impact on patients and families. • 1+ years of experience in customer support, patient services, healthcare operations, or another client-facing role • Comfort managing high-volume support interactions across multiple channels simultaneously • Strong written and verbal communication skills • Ability to multitask across systems while maintaining accuracy and attention to detail • Comfort navigating multiple platforms simultaneously; experience with support tools like Intercom, Zendesk, Aircall, or AI-assisted ticketing systems is a plus • Healthcare, DME, insurance, or Medicaid/Medicare familiarity is helpful but not required — we’ll teach you what you need to know • Availability to work scheduled shifts aligned with Eastern Time business hours, with occasional flexibility for coverage as the team scales • Excellence, Not Perfection: We set a high bar for our work and impact, but we don’t get lost in endless polish for polish’s sake. We focus on results that matter. • Urgency, Not Chaos: We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout. • Systems, Not One-Offs: Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better. • Committed, Not Just Here: We show up engaged, proactive, and ready to go above and beyond. The outcomes you drive are what matter most. • Crush Goals, Not Souls: We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.