ElasticElastic logo - Delivery Manager
Requirements
• 5–8 years of consulting or professional services delivery experience • Experience managing customer engagements from start to finish, including planning, execution, and reporting • Strong project management skills and ability to prioritize multiple tasks • Change management and problem-solving experience • Collaborative mindset and ability to work effectively in a matrixed environment • Familiarity with Professional Services Automation (PSA) tools • Bachelor’s degree in IT, computer science, or equivalent experience • PMP, Scrum Master, or Agile certifications preferred • Ability to work in a fast-paced, dynamic environment • Passion: Committed to customer success and quality delivery • Passion: • Learning Mindset: Approaches challenges with curiosity and openness • Learning Mindset: • Team Player: Collaborative, supportive, and enjoyable to work with • Team Player: • Adaptable: Comfortable with change and uncertainty • Adaptable: • Trust: Upholds company values and builds trust with customers and peers • Trust: • Results-Oriented: Moves projects forward and drives business value • Results-Oriented: • Additional Information - We Take Care of Our People: • As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. • We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with a minimum of 16 weeks of parental leave
Responsibilities
• Complete Elastic training and become proficient in our Outcome Based Delivery Methodology and practices • Support engagement execution from start to finish: identifying and mitigating risk, providing status reporting, and managing operational tasks • Collaborate with Services sellers, architects, consultants, third-party partners, and customers • Contribute to delivery methodology improvements and share lessons learned to enhance our services practice • Partner with Customer Success and Account Executives to support account renewals and add-on opportunities • Manage a portfolio of multiple engagements, varying in size, through strong prioritization and time management • Travel 20-40% of the time
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