Zipline - Staff Software Engineer, Healthcare — Customer Experience
Requirements
• 10+ years of production software engineering experience, including staff-level technical scope. • Deep full-stack experience, including modern frontend development with React or a comparable framework and strong backend capability in Go, Python, or a similar language. • A strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes. • Demonstrated customer obsession: you seek feedback, speak directly with users, turn insight into product improvements, and advocate for customer needs. • Strong independent design and UX judgment; you can make high-quality product decisions without relying on a dedicated designer. • Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts. • A record of owning architecture across teams, mentoring engineers, and leading delivery in an ambiguous, fast-changing environment. • Experience in both a rigorous, high-engineering-bar organization and a startup or scale-up environment where you built through ambiguity. • Clear, effective English communication. • Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year. • E-commerce, marketplaces, or other high-expectation external customer experiences. • Measurable improvements to conversion, activation, retention, customer satisfaction, or usability. • Healthcare, fulfillment, logistics, warehouse-management, or supply-chain products. • What Else You Need To Know • For US-based candidates, the starting cash range for this role is $180,000 - $220,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.
Responsibilities
• Lead the design and delivery of customer-facing applications that support ordering, tracking, and delivery operations. • Own major projects end to end: shaping user flows, making UX decisions, designing architecture and data models, implementing across the stack, and measuring results after launch. • Build fast feedback loops with customers through direct conversations, analytics, support signals, limited releases, and structured experiments. • Establish feature-flag, beta, phased-rollout, or other gradual-release practices that let us validate changes with a subset of customers before broad release. • Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish. • Partner with operations, supply chain, finance, and customer-facing teams to identify and solve high-impact user problems. • Improve reliability, testing, observability, and engineering practices across the applications you own. • Mentor engineers and help set product-minded technical standards across the team.
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