Tern Travel - AI & Data Engineer
Requirements
• Production AI/ML experience- the must-have: You've built and shipped AI and/or ML systems that real users depended on in production, and you owned what happened after launch. Watching quality, debugging bad outputs, and making the system better over time. This matters more to us than any specific tool or title. • Evals as engineering: You treat evaluation as something you build, not a report you write. You have a real point of view on what to measure, how to catch drift and regressions, and when a metric is lying to you ideally from building evals for a production system. • Data pipeline and service ownership: You've personally built and owned pipelines and services that move data from application sources into a warehouse. You know what breaks, when and why, and you own the fix. • High agency: You've taken ambiguous, under-specified problems and driven them to a working outcome. You don't need a fully-scoped ticket to start. • Experience with Ruby on Rails or working directly from an application database rather than just downstream data • Hands-on experience with LLM evaluation and observability tooling • Experience with MCP-based tooling or agentic data workflows • WHAT WE VALUE @ TERN • 🌱 We're always leveling up. Whether you're deepening your craft, learning from a teammate, or embracing a new challenge, growth is core to our identity. • 🧭 We act with optimistic agency. We take initiative, seek clarity, and move forward, even when the path isn't obvious. Through every peak and valley, we lead with curiosity, laughter, kindness, and resolve. • 💪 We expect operational excellence. We ship value to our users every single week. We believe that compounding habits lead to sustainable productivity, consistency, and mutual trust. • Operating Principles: • 👂 We deeply understand our users. At every level of the organization, we obsess about understanding those we serve and the industry we operate in. • ➕ We embrace the power of and, and not now. We challenge trade-offs by asking better questions. We break hard problems into small pieces and tackle them with intention. We also know to make the hard call to say "not right now". • 📣 We speak up and move forward. Everyone at Tern has a voice and a responsibility to use it. We invite healthy tension, share dissenting views early, and challenge each other with curiosity, not ego. • 🏃 We move fast and sweat the details. Velocity matters and relentless progress beats perfection every time. But speed isn't chaos: we stay aligned, own our outcomes, and care deeply about quality. • 🤣 We take the work seriously, but not ourselves. We hire kind, driven people who elevate the room. If you've got a big ego or take yourself too seriously, you won't last. • Our interview is built to surface demonstrated execution, and we keep it deliberately light rather than a long gauntlet
Responsibilities
• Build and ship the systems behind Tern's AI features: the data infrastructure, services, and agentic tooling they run on. The output of this role is working software in production, not decks or recommendations. • Build the evaluation systems that answer whether an AI feature is good enough to ship and good enough to keep- eval harnesses, datasets, and production monitoring that run as software, not one-off analyses. Where no quality bar exists yet, build the thing that sets it. • Own data quality as a first-class concern across ingestion, modeling, and reporting. Catch problems before they reach a model, a dashboard, or a user. Fix them end to end. • Build and maintain the ETL systems that move and shape data from our application and third-party sources. Keep them reliable as volume grows. • Work alongside product squads to build the reporting that gives advisors and agency owners real visibility into how their business is performing. • Make the people around you faster and better. Share context early and write clearly so others can build on your work. • We go deep on one or two things you personally built and shipped. We want the real story: the ambiguity, the dead ends, what broke, and how you owned the fix. • We give a practical exercise that reflects the actual work, with AI tools available and expected • And throughout, we look for evidence that working with you made other engineers better at their jobs • We take the work seriously, not ourselves. If you're here to grow, build something industry-changing, and raise the bar for the people around you, we'd love to meet you.
Benefits
• Tern is building the platform travel advisors run their entire business on, and we believe the next great aggregator in travel gets built right now, on AI. The window to win this market is open, and we intend to take it. With capital and real momentum behind us, we're growing the engineering team this summer to put fuel behind what's already working. • This role owns a real part of how Tern works, the kind of work the rest of the team depends on. We hire engineers with high agency and the trust to execute independently, set direction through their work, and lift the standard of everyone around them. We hire for proven execution, so we want to see specific evidence of what you've shipped and the impact it had, in your resume and in the room. • Engineering Standards • Ship regularly. Every engineering pair ships a working, tested feature every week. Fast and good are not in tension. Testing is part of the build. • We own our code and how users experience it. We watch what we ship in production, stay close to support, monitoring, and user feedback, and own our fixes end to end. • We make the people around us faster and better, through code and design reviews that teach, through clear written work, and by unblocking our colleagues quickly. • Every team is an AI team. We use AI fluently in daily work, from design review to test generation to debugging. We run Claude Code with a deep library of custom skills and agents, unlimited token usage, and we're actively building agentic and MCP-based tooling on top of our own systems. This is how we move fast and build well. • Tern is a Ruby on Rails application with a Hotwire front end, backed by a Postgres database and hosted on Heroku, though we are migrating to Google Cloud Platform. Our data flows into BigQuery, where we model it with dbt and build reporting in ThoughtSpot and Hex. Claude Code is part of daily development. You don't need to have used every piece, but you should be fluent enough to be productive quickly and excited to work this way. • Be part of a mission-driven team transforming the travel planning space • Work with a supportive, curious, and creative team • Influence and shape Tern's data and AI foundation from early days • Competitive salary, equity, and benefits package • Tern is committed to building a team that represents people from many different backgrounds and life experiences, reflecting our worldview coinciding with the users and customers we serve across the world. We prefer that you apply, so think of our postings as the start of the conversation. Take the chance, you may be a wonderful add to our Tern team, even if you don't fully match every requirement on the job description.
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