jumpcloud - Account Manager, EMEA - India
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Requirements
• 7+ years of experience in SaaS sales or account management, ideally serving EMEA markets. • Proven track record of driving renewals and expansions in a high-growth environment. • Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels. • Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting. • Willingness and ability to work 12 pm–9 pm IST to align with EMEA business hours. • Bachelor’s degree in Business, Computer Science, or a related field is preferred, not required; MBA is a plus. • Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN). • Experience in a hyper-growth SaaS environment managing complex portfolios.
Responsibilities
• Account Management & Growth • Own a $5M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells. • Leverage data-driven insights to identify growth opportunities within your portfolio. • Consistently meet or exceed Net ARR and related revenue targets. • KPI Ownership & Strategic Planning • Primary KPIs: Driving Net ARR, renewals, expansion revenue, and adoption metrics. Retaining existing ARR, highlighting & diffusing accounts at risk. • Develop targeted account strategies to drive product usage and uncover upsell/expansion opportunities. • Accurately forecast your pipeline and maintain consistent reporting on key metrics. • Cross-Functional Collaboration • Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions. • Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage. • Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio. • Reporting & Stakeholder Engagement • Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers. • Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Benefits
• High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts. • Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value. • Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence. • Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed. • Where you’ll be working/Location: • JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. • This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. • JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. • If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. • One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
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